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Professional Services
The Amadesa Customer Experience Suite™ was designed by marketers for marketers. Ease of use and implementation are benchmarks of our products. But we also understand that testing and personalization requirements can vary greatly.
Amadesa offers a full range of web site optimization services to fit your particular needs and situation. From customer-controlled offerings with pre-rollout training to our managed and full services efforts leveraging our team of Optimization Managers, you'll find support for strategy and planning, project management, creative development, monitoring, reporting and analysis, and more.
The Amadesa professional services team is built upon a foundation of over three years and hundreds of successful web site optimization initiatives. Our knowledge, experience, methodologies and best practices are available to help you achieve your online goals. Customers can choose from three options for the level of professional services needed.
But whether you’re ready to tackle testing and personalization on your own or complement your efforts with Amadesa’s full support, assistance is never too far away. You can get detailed help on specific questions and functions at the click of a mouse during standard business hours via Amadesa’s Live Chat. Online help is also available via our repository of best practices and support resources. And you can email a question to Amadesa Support, who will provide a reply within 24 hours.
Self-Service
Marketer controlled
- Initial and ongoing training
- Tier 1 support (Account management)
- Extensive Knowledge base (Online help center, context support)
- Tier II support (Online chat, email, phone)
Managed Services
All of the above Self-Service offerings, plus:
- A la carte options for strategy, test planning, creative, copywriting, execution, analysis
- Available in ‘service units’ (10 hour blocks)
Full Service
All of the above Managed Services offerings, plus:
- Amadesa manages entire flow of work
- Client checkpoints for process confirmation (Strategy, test planning, creative, copywriting, execution , analysis)
- Total cost of ownership to customer includes suite plus services and is available on a per project or retainer basis
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